Terms & Conditions
Date: July 2015 updated February 2020
The Rules of the Claire House Lottery
1.1 The Claire House Lottery (“the Lottery”) will be operated as a subscription based Society Lottery under the Gambling Act 2005 as amended (“the Act”) and is licensed by The Gambling Commission.
1.2 The Lottery is promoted by the Promoter and conducted for the benefit of Claire House Children’s Hospice (“Claire House”).
1.3 The person responsible for the promotion of the Lottery is Gillian Nove.
1.4 By entering the Lottery, Members agree to be bound by these rules.
“Act” The Gambling Act 2005
“Lottery” The Claire House Lottery
“Draw” The process by which winners are selected
“Member” An individual who has registered with the Lottery
“Rules” The rules of the Claire House Lottery as set out below and amended from time to time
“Chance” The entry into the Lottery
“Claire House” Claire House Children’s Hospice
“Rollover” A Rollover occurs when a prize is not won in a draw. The funds are added to the following draw (s)
“Superdraw” a draw that is run from time to time in which enhanced prizes can be won
2.1 Entry into the Claire House Lottery
The Lottery is promoted in accordance with the Gambling Act 2005 as amended (“the Act”) throughout Great Britain. In order to comply with the Act, during the purchase of Lottery Chances you will be required to confirm that
(a) You are at least 18 years of age to comply with Claire House terms and conditions
(b) You will not buy or claim to buy lottery chances on behalf of any other person
2.2 If, upon winning any prize in the Lottery, you are not able to prove that you have met the criteria specified in Rules 2.1 (a) and (b) above then you will not be entitled to receive that prize.
2.3 In order to comply with the Act lottery chances that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.
2.4 By entering into the Lottery you agree to be bound by the Rules, and applicable provisions of the Act and any relevant regulations made there under from time to time. Claire House shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you if you have not complied with the Rules. The Rules may be amended by Claire House from time to time.
2.5 This Lottery is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Gamble Aware helpline on 0808 8020 133 or visit the website on https://www.begambleaware.org
2.6 The maximum number of entries an individual will be permitted to purchase in any one draw is 20.
3. Registration with the Lottery
3.1 You can only enter the Lottery by the completion of an application form which will be published in a variety of forms from time to time.
3.2 Registration will require you to provide the following information:
(a) Your name and address, so that we can write to you to confirm your entry into the lottery and contact you if you have won a prize.
(b) Confirmation that you are over 18 years of age, in order to ensure compliance with the Act.
(c) The number of Chances in the Lottery you wish to purchase
3.3 You will also be asked to provide the following information:
(a) Your contact telephone number
(b) Your date of birth
(c) Your e-mail address
3.4 You will also be required to provide information relating to the purchase of your Chances. Payment may be made via the following methods and the relevant information will vary depending upon the payment method.
(a) Direct Debit
(i) Information required will include your bank or building society details together with an instruction to such bank or building society to make payments by Direct Debit.
(i) A completed cheque would be required when you register
(c) Any other made method made available by Claire House from time to time
(i) The information required will depend upon the payment method
3.5 Claire House shall be entitled to take any steps necessary to verify the above information and to process your registration. Claire House may (in its absolute discretion) refuse to accept an application for an individual to become a Member of the Lottery.
3.6 Following registration Claire House will send you confirmation of your entry. If you have chosen to pay by Direct Debit you will receive an Advance Notification Letter. The confirmation will specify your Game Number and the first draw into which you will be entered and will confirm your name, address and any other details provided to Claire House as part of your registration.
3.7 It is your responsibility to ensure that the personal information you provide to us is accurate.
3.8 When you receive your confirmation if you discover any error in your name, address or any other details provided to Claire House Lottery as part of your registration, then you must correct this by notifying Claire House Lottery in writing or by e-mail. Claire House will make any required corrections as soon as reasonably possible. Claire House shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you until such correction has been made. Any correction notified to Claire House shall only become effective once the correction has been made.
3.9 Each Game Number is unique. A randomly selected Game Number will be issued to you with your confirmation of entry. You may subsequently request an alternative Game Number if you wish at any time and this will be issued to you providing that it has not already been allocated to an existing Member.
4.1 Payment for Chances may be made by the following methods:
(a) Direct Debit
(c) Any other method made available by Claire House Lottery from time to time
4.2 Payments for Chances are made to Claire House Lottery via the external lottery manager, Sterling Management. Therefore
(a) Direct Debit payments will be referenced as Claire House Lottery on your bank statement.
(b) Cheques must be made payable to Claire House Lottery.
(c) Any other method made available by Claire House from time to time would also be referenced as or be payable to Claire House Lottery on any appropriate documentation.
4.3 The price for each Chance is £1.00.
4.4 Your Chances and therefore associated Game Number(s) will not be entered into the Draw unless Claire House Lottery has received all amounts payable (cleared funds) relating to your Game Numbers relating to your Chances by Thursday of that week’s draw. If there is a dispute regarding whether Chances have been paid for then such dispute shall be resolved by reference to details included in official statements from the bank with which the Lottery’s bank accounts operate.
4.4.1 Direct Debit payments will be entered into the first available draw 3 working days after the collection has been made from your bank account. You will be notified of your first draw date in writing.
4.5.1 You may cancel your entry into the Lottery by notifying Claire House Lottery in writing or by e-mail (or via any other methods specified by Claire House from time to time). Upon receipt of this notice Claire House will;
(a) Cancel future Direct Debit payments as soon as is reasonably practicable.
(b) In accordance with the Act and as described in Rule 2.3 any payments made prior to such cancellation taking effect but which have not been used to pay for Chances in previous Draws will be used to pay for entry for your Chances into future Draws.
4.6 Claire House may cancel your entry into the Lottery (in its absolute discretion) at any time. Claire House will notify you accordingly as soon as reasonably practicable and will reimburse any amounts which have been paid but relate to future Draws. Other than the reimbursement of any such amounts, Claire House shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you in relation to such cancellation.
4.7 All customer funds for use in future lottery entries paid to the Lottery are held in trustee status to maintain a separation from Claire House’s own trading income to protect those funds in the event of insolvency.
5. Changes to Member Details
5.1 Any changes to your details as provided by you upon registration should be notified to Claire House in writing or by e-mail. Changes to the bank or building society specified during registration will require the completion of a new Direct Debit Instruction. Further information regarding this can be obtained from Claire House upon request.
6.1 The Draw will be run at our Lottery Management Company’s Offices to be held weekly on a Friday.
6.2 In order to comply with the Act only those Chances for which payment has been received are eligible for entry into the Draw.
7.1 Prizes are issued as follows up until 27 March 2020
(a) First prize 1 x £1000
(b) Second Prize 4 x £25
(c) Third Prize 20 x £5
7.2 Prizes are issued as follows from 03 April 2020
- First Prize 1 x £1,000
- Second Prize £500 Rollover. The rollover will peak at £10,000 where a winner will be guaranteed.
- Third Prize 40 x £5
There will be 41 prizes plus an additional rollover could be won starting at £500 peaking at £10,000, where a winner will be guaranteed. Additional prizes could be offered from time to time.
7.3 Claire House reserves the right to amend the prizes at any time. Any such changes will be published on the Claire House Lottery Website at least one month prior to a change being made.
7.4 Each Game Number shall only be entitled to win one prize in one Draw.
7.5 The results of each Draw will be published on the Lottery website within one week of the date of the draw and may also be published in any other manner determined by Claire House from time to time.
7.6 Winners will be notified by post within one week of the date of the draw. Such notification will include a cheque to the value of the prize won made payable to the Member.
7.7 Claire House reserves the right to withhold the payment of any prize until it is entirely satisfied that the Member who has won the prize has fully complied with the Rules.
7.8 If, upon winning any prize in the Lottery, you are not able to prove that you have met the criteria specified in Rules 2.1 (a) and (b) above then you will not be entitled to receive that prize.
7.9 There are no alternatives to the prizes offered from time to time and no interest is payable.
7.10 Any unclaimed prizes will be treated as a donation and re-credited to the Claire House main account after a period of six months has elapsed.
7.11 By accepting the prize, the winner agrees to take part in promotional activity and Claire House reserves the right to use the name and address of the winner, their photograph and audio/or visual recordings of them in any publicity unless prior notification has been received.
8. Suspension of the Lottery
8.1 Claire House may (at its absolute discretion) suspend the Lottery for any period of time. During such period, Claire House shall:
(a) Suspend Direct Debit payments from your bank or building society account as soon as reasonably practicable, and;
(b) Retain any amounts which were paid prior to such suspension taking effect that have not been used to pay for Chances in previous Draws.
You will be notified of further details regarding the resumption of the lottery or otherwise as soon as reasonably practicable after the date of suspension in writing.
9.1 Claire House shall not be liable to you for any loss or damage suffered by you arising from:
(a) Any delays or failures in the postal service or other delivery methods used by Claire House or you from time to time.
(b) Any delays or failures in any systems used by Claire House or you to transmit e-mails.
(c) Any failure in any software or other systems used by Claire House for the administration of the Lottery.
(d) Any delays of failures in the banking system used by Claire House or you.
(e) Any refusal by Claire House to accept registration of an individual as a Member or the cancellation of a Member by Claire House.
(f) Any failure to enter your Chance into the Draw.
(g) Any event beyond the reasonable control of Claire House.
9.2 Claire House shall not be liable to you in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by you in relation to your participation in the Lottery (including loss of the opportunity to enter the Lottery and / or the chance of winning a prize).
10.1 Any complaints relating to the Lottery should be sent in writing to Claire House, giving full details of the complaint and supporting documentation.
10.2 The Promoter’s decisions made pursuant to the Rules shall be final and binding.
10.3 Save where the Rules expressly provide otherwise, the Promoter shall not be obliged to enter into any correspondence.
10.4 Complaints Procedure
All complainants will be offered written acknowledgement of their complaint within 2 working days. This letter or email will detail the complaints process.
If a full written reply can be made within 5 working days, an initial acknowledgement is not required.
The Regular Giving Manager will investigate the complaint.
Once the investigation has been completed, a letter/email/phone call will be issued within 5 working days outlining the findings and the proposed action to be taken.
The findings of the complaint, together with the action to be taken will be documented within the Claire House complaints register.
Alternative Dispute Resolution
If a satisfactory resolution cannot be reached, the matter can be referred to an independent arbiter. Please contact IBAS (Independent Betting Adjudication Service) and direct your complaint here www.ibas-uk.com
11.1 Claire House is committed to protecting your privacy. Data that we collect from you is used lawfully in accordance with the Data Protection Act 1998 and is used solely for the purpose of processing your purchase of Lottery chances, subsequent entry into the Lottery, and informing you if you have won a prize.
11.2 You have the right to access the information we hold about you. To obtain this information, please contact Claire House in writing. You may be asked to provide proof of your identity prior to personal information being disclosed to you.
11.3 Claire House will not sell, rent or grant access to any of the personal data we collect about you to any third parties.
11.4 We may share aggregated information to third parties. This will not contain personal information that can identify any individual person.
11.5 We may be obliged to disclose your personal information if required to do so by law, for example to statutory bodies such as the Gambling Commission or other government bodies.
11.6 Claire House may contact you to verify your age in accordance with the Gambling Commission guidelines.
12. Proper Law and Jurisdiction
12.1 The Laws of England and Wales shall govern the interpretation and/or enforcement of these Rules and Claire House and all entrants hereby submit to the exclusive jurisdiction of the English courts.
13. Contact Address
All correspondence should be sent to the following address:
Claire House Lottery
Emails should be sent to: email@example.com
Telephone: 0151 343 0883.