Frequently Asked Questions

Can I have more than one weekly entry?

Yes, you can have up to 20 entries per each weekly draw.

Each £1 entry buys you one “chance” of winning in our lottery.

Do I choose my own lottery number to play with?

Every entry into the draw is automatically allocated a unique lottery number. The odds of winning are fair and equal for every number. Once a number is allocated to a player it cannot be allocated again to another player.

If you would like to change your number please call the Claire House Lottery helpline on 0370 300 1200. Not all numbers will be available and you cannot choose a number already allocated.

How can I pay for my entries?

You can either pay by Direct Debit online for recurring subscription payments or by cheque via the post for one-off payments.

To join via Direct Debit please click here. Recurring Direct Debit payments can be paid monthly or every 13, 26 or 52 weeks for as many entries per week as you’d like. We’ll continue taking payments on the schedule you sign up for and entering you into the weekly draws until you cancel your subscription.

To download a postal application form and pay via cheque please click here. One-off cheque payments can be made for 13, 26 or 52 weeks for as many entries per week as you’d like. When you’re nearing the end of your pre-paid subscription we’ll notify you that it’s running out.

Why is the price £4.34 per month when paying Direct Debit?

The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52 week year.

Direct Debits are only collected once a month, and sometimes there will be five weeks in a month and so the additional 34p required is to build up enough credit to cover the fifth week on these five-week months.

Are my entries eligible for Gift Aid?

Unfortunately, as with any charity fundraising lottery, entries are not eligible for Gift Aid. We can, however, claim Gift Aid on donations.

To make a one-off cash donation for Claire House please click here.

How can I check and see if I've won?

All winning members will be forwarded their prizes automatically by post each week directly following the draw.

You can also click here to check the results page on our website.

How do I claim my prize?

When you enter our lottery we ask for your address so that we can send you your prize if you win. Prizes are sent out automatically after every draw, so there is no need to make a claim.

How can I cancel my lottery membership?

You can cancel your membership in writing by sending a letter to:

Freepost RTSH-ACJB-CURBClaire House LotteryFurness GatePeter Green WayFurness Business ParkBarrow-in-FurnessLA14 2PE

or by telephoning the Claire House Lottery Hotline on 0370 300 1200.

Is the lottery legal?

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our Rules page.

What is the minimum age requirement to enter

You must be over the age of 18 to enter the lottery.

Although the minimum legal age to enter a society lottery is 16, as part of Claire House's commitment to social responsibility we have increased this to 18.

How are the lottery proceeds used?

Claire House receives a minimum of 85%* of all proceeds from the lottery, which is spent on our good cause work. 7%* of proceeds go on prizes and 8%* on expenses.

* data correct May 2020

What are the odds of winning a prize?

There is a 1 in 607* chance of winning a prize in the Claire House Lottery every week.

* data correct as of April 2020

I need some advice on the effects of gambling, can you help?

To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.begambleaware.org for further information.

How do you promote responsible gambling?

As members of the Hospice Lotteries Association (HLA) we are committed to using our lottery to raise important and vital funds for our hospice in a responsible way. As members of the HLA we support:

Players in difficulty with gambling are encouraged to seek help from these organisations and to talk to us if self-exclusion is required.

Who can I contact if I have any further questions?

For questions about the lottery or your lottery membership, please call our Lottery Helpline: 0370 300 1200 (Mon – Fri 9am – 5pm)

Or you can email us: giving@clairehouse.org.uk

To contact the fundraising team at Claire House to find out other ways to support us, please call our fundraising office number: 0151 343 0883

To contact the hospice please call: 0151 334 4626

How do I make a complaint?

We are sorry you have cause to complain. Please contact us and we will help in any way we can to resolve your complaint quickly.

In the first instance we would like to do this over the phone. All complaints and disputes will be dealt with in accordance with our complaints policy, a copy of which is available at the Claire House Lottery Rules page.

In the event a complaint or dispute cannot be resolved, it will be referred to arbitration using the Independent Betting Adjudication Service www.ibas-uk.com

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