Rules | Claire House Lottery

The rules for the Claire House Lottery

Last updated: 6th September 2024

1. Introduction

1.1 The Claire House Lottery (“the Lottery”) will be operated as a subscription based (or single entry) Society Lottery under the Gambling Act 2005 as amended (“the Act”) and subsidiary legislation as amended.

1.2 The Lottery is promoted by and conducted for the benefit of Claire House Children’s Hospice (“Claire House”).

1.3 Claire House is licensed and regulated in Great Britain by the Gambling Commission under account number 4692.

1.3 The persons responsible for the promotion of the Lottery are Gillian Nove, Janet Abraham and Vicky McKellar.

1.4 By entering the Lottery, Members agree to be bound by these rules.

2. Definitions

“Act” The Gambling Act 2005

“Lottery” The Claire House Lottery

“Draw” The process by which winners are selected

“Member” An individual who has registered with the Lottery

“Rules” The rules of the Claire House Lottery as set out below and amended from time to time

“Chance” The entry into the Lottery

“Promoter” Claire House Children’s Hospice

“Claire House” Claire House Children’s Hospice

“Rollover” A Rollover occurs when a prize is not won in a draw. The funds are added to the following draw(s)

“Single Entry Chances” means one-off Chances purchased in Claire House shops.

“Superdraw” a draw that is run from time to time in which enhanced prizes can be won

2.1 Entry into the Claire House Lottery

The Lottery is promoted in accordance with the Gambling Act 2005 as amended (“the Act”) throughout Great Britain. In order to comply with the Act, during the purchase of Lottery Chances you will be required to confirm that:

a. You are at least 18 years of age to comply with Claire House terms and conditions
b. You will not buy or claim to buy lottery chances on behalf of any other person.

2.2 If, upon winning any prize in the Lottery, you are not able to prove that you have met the criteria specified in Rules 2.1 (a) and (b) above then you will not be entitled to receive that prize.

2.3 In order to comply with the Act lottery chances that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.

2.4 By entering into the Lottery you agree to be bound by the Rules, and applicable provisions of the Act and any relevant regulations made there under from time to time. Claire House shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you if you have not complied with the Rules. The Rules may be amended by Claire House from time to time. Amended rules will be posted on the Claire House website.

2.5 This Lottery is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Gamble Aware helpline on 0808 8020 133 or visit the website on https://www.begambleaware.org.

2.6 The maximum number of entries an individual will be permitted to purchase in any one draw is 20.

2.7 In order to comply with the Act only those Chances for which payment has been received are eligible for entry into the Draw.

3. Registration with the Lottery

3.1 You can only enter the Lottery by the completion of an application form which will be published in a variety of forms from time to time.

3.2 Registration will require you to provide the following information:

a. Your name and address, so that we can write to you to confirm your entry into the lottery and contact you if you have won a prize.
b. Confirmation that you are over 18 years of age, in order to ensure compliance with the Act.
c. The number of Chances in the Lottery you wish to purchase

3.3 You will also be asked to provide the following information:

a. Your contact telephone number
b. Your date of birth
c. Your mobile telephone number
d. Your e-mail address

3.4 You will also be required to provide information relating to the purchase of your Chances. Payment may be made via the following methods and the relevant information will vary depending upon the payment method. Payment is not permitted by credit card at any time.

a. Direct Debit
- i. Information required will include your bank or building society details together with an instruction to such bank or building society to make payments by Direct Debit.
b. Cheque
- i. A completed cheque would be required when you register
c. Cash and debit card are only accepted for Single Entry Chances purchased in Claire House shops.
d. Any other made method made available by Claire House from time to time
- i. The information required will depend upon the payment method.

3.5 Claire House shall be entitled to take any steps necessary to verify the above information and to process your registration. Claire House may (in its absolute discretion) refuse to accept an application for an individual to become a Member of the Lottery.

3.6 Following registration Claire House will send you confirmation of your entry. If you have chosen to pay by Direct Debit you will receive an Advance Notification Letter. The confirmation will specify your Game Number and the first draw into which you will be entered and will confirm your name, address and any other details provided to Claire House as part of your registration. If you purchase one or more Single Entry Chances in a Claire House shop your draw date(s) will be as shown on your ticket which is printed by the shop after payment has been made for your Chances.

3.7 It is your responsibility to ensure that the personal information you provide to us is accurate.

3.8 When you receive your confirmation if you discover any error in your name, address or any other details provided to Claire House Lottery as part of your registration, then you must correct this by notifying Claire House Lottery in writing or by e-mail. Claire House will make any required corrections as soon as reasonably possible. Claire House shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you until such correction has been made. Any correction notified to Claire House shall only become effective once the correction has been made.

3.9 Each Game Number is unique. A randomly selected Game Number will be issued to you with your confirmation of entry. If you are entering by Direct Debit you may subsequently request an alternative random Game Number if you wish at any time. We regret that we are unable to facilitate specific Game Number requests.

4. Payment

4.1 Payment for Chances may be made by the following methods:

a. Direct Debit
b. Cash and debit card are only acceptable for Single Entry Chances purchase in our shops.
c. Cheque
d. Any other method made available by Claire House Lottery from time to time.

4.2 Payments for Chances are made to Claire House Lottery via the external lottery manager, Sterling Management. Therefore:

a. Direct Debit payments will be referenced as Claire House Lottery on your bank statement.
b. Cheques must be made payable to Claire House Lottery.
c. Any other method made available by Claire House from time to time would also be referenced as or be payable to Claire House Lottery on any appropriate documentation.

4.3 The price for each Chance is £1.00.

4.4 Your Chances and therefore associated Game Number(s) will not be entered into the Draw unless Claire House Lottery has received all amounts payable (cleared funds) relating to your Game Numbers relating to your Chances by Thursday of that week’s draw for subscription players, or by 12pm on Wednesday of that week’s draw for Single Entry Chances. If there is a dispute regarding whether Chances have been paid for then such dispute shall be resolved by reference to details included in official statements from the bank with which the Lottery’s bank accounts operate.

4.4.1 Direct Debit payments will be entered into the first available draw 3 working days after the collection has been made from your bank account. You will be notified of your first draw date in writing.

4.5 You may cancel your entry into the Lottery by notifying Claire House Lottery in writing or by e-mail (or via any other methods specified by Claire House from time to time). Upon receipt of this notice Claire House will:

a. Cancel future Direct Debit payments as soon as is reasonably practicable.
b. In accordance with the Act and as described in Rule 2.3 any payments made prior to such cancellation taking effect but which have not been used to pay for Chances in previous Draws will be used to pay for entry for your Chances into future Draws.

4.6 Claire House may cancel your entry into the Lottery (in its absolute discretion) at any time. Claire House will notify you accordingly as soon as reasonably practicable and will reimburse any amounts which have been paid but relate to future Draws. Other than the reimbursement of any such amounts, Claire House shall not be liable for any loss or damage (including loss of the opportunity to enter the Lottery and / or the right to receive a prize) suffered by you in relation to such cancellation.

4.7 All customer funds for use in future lottery entries paid to the lottery are held in a dedicated gaming account to maintain a separation from Claire House's own trading income. This will not however protect customer funds in the event of insolvency. This meets the Gambling Commission’s requirement for the segregation of customer funds at the level: not protected segregation. For more information: https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected.

5. Changes to Member Details

5.1 Any changes to your details as provided by you upon registration should be notified to Claire House in writing or by e-mail. Changes to the bank or building society specified during registration will require the completion of a new Direct Debit Instruction. Further information regarding this can be obtained from Claire House upon request.

6. Draws

6.1 There will be one Draw per week , to be held on a Friday, unless this falls on a public holiday, in which case the draw will take place on the next most convenient business day.

6.2 The Draw will be conducted at our External Lottery Manager’s offices and determined by means of a random number generator which has been certified by a Gambling Commission approved test house.

7. Prizes

7.1 Prizes are issued as follows:

First Prize: 1 x £1,000.
Second Prize: £500 Rollover.
- The rollover will peak at £10,000 where a winner will be guaranteed.
Third Prize: 40 x £5.

7.1.1 There will be 41 prizes plus an additional rollover could be won starting at £500 peaking at £10,000, where a winner will be guaranteed. Additional prizes could be offered from time to time.

7.2 Claire House reserves the right to amend the value and quantity of prizes at any time. Any such changes will be published on the Claire House Lottery Website at least one month prior to a change being made.

7.3 Each Game Number shall only be entitled to win one prize in one Draw.

7.4 The results of each Draw will be published on the Lottery website within one week of the date of the draw and may also be published in any other manner determined by Claire House from time to time.

7.5 Winners who subscribe by Direct Debit will be notified by post within one week of the date of the draw. Such notification will include a cheque to the value of the prize won made payable to the Member.For winning tickets bought in Claire House shops, players are responsible for claiming their prize as detailed in clause 8.5.

7.6 Claire House reserves the right to withhold the payment of any prize until it is entirely satisfied that the Member who has won the prize has fully complied with the Rules.

7.7 There are no alternatives to the prizes offered from time to time and no interest is payable.

7.8 Any unclaimed prizes will be treated as a donation and re-credited to the Claire House main bank account after a period of six months has elapsed.

7.9 By accepting the prize, the winner agrees that Claire House may ask the winner to take part in promotional activity, including use of first name and general location of the winner, their photograph and audio/or visual recordings of them in any publicity.

8. Single Entry Chances

8.1 Single Entry Chances give the Player a single Chance to be entered into the next available draw only.

8.2 Tickets bought in Claire House shops will be provided in the form of a till receipt at the point of purchase, together with a transaction receipt. It is the Player’s responsibility to check at the point of purchase that the information on the ticket is readable and to request a replacement if it is not. The Player is required to keep tickets and receipts safe and in good condition. Claire House cannot reissue tickets once the Player has left the till. Players will require receipts as well as tickets to claim a prize for a ticket bought in a Claire House shop.

8.3 For Single Entry Chances only, the maximum number of entries an individual will be permitted to purchase in any one Draw is 20.

8.4 For Single Entry Chances purchased in a Claire House shop Players can check if they have won a prize by presenting their ticket for scanning at the till, or by calling our helpline on 0370 300 1200 (during business hours of 9am to 5pm Monday to Friday excluding bank holidays ).

8.5 To claim a prize on a winning ticket bought in a Claire House shop you should claim online using the web form available at lottery.clairehouse.org.uk or call our helpline on 0370 300 1200 (during business house of 9am to 5pm Monday to Friday excluding bank holidays). You must provide information from your ticket (your winning ticket number, the date of the draw and the transaction reference) and also your name, address, other contact details and date of birth. We will use this information to verify your eligibility to enter the Lottery and claim a prize, to contact you in connection with your participation in the lottery and to award any prize.

8.6 Claims must be received within 90 days of the draw. Any prizes not claimed within this timeframe will be gratefully accepted as a donation to Claire House.

9. Birthday Chances

9.1 With effect from August 2024 Claire House will gift Members for whom Claire House holds a valid email address with birthday Chances in accordance with 9.2-9.5 below.

9.2 Claire House will send an email to that Member in the month of the Member’s birthday advising that Claire House is gifting 5 one off Chances in an upcoming Draw.

9.3 Birthday Chances are only applicable to active Members whose valid email address Claire House has on record.

9.4 The email will specify the details of the 5 Chanes and the date of the draw.

9.5 Birthday Chances are not exchangeable and cannot be transferred.

9.6 Claire House will decide in its sole discretion which Draw to enter birthday Chances into.

10. Online Vouchers

10.1 Online Vouchers can only be purchased using a Debit Card (no Credit cards will be accepted).

10.2 The purchaser explicitly agrees to provide their personal debit card details to complete the purchase of an Online Voucher.

10.3 Purchasers of Online Vouchers will be required to select the number of lottery entries to purchase and the number of draws into which the lottery entries will be entered at the time of purchase.

10.4 Online Vouchers have a validity period of 12 months from date of purchase; if not redeemed within 12 months, the Online Voucher will be gratefully accepted as a donation to the Charity.

10.5 The validity of Online Vouchers may not be extended.

10.6 No cash alternatives or refunds will be granted for Online Voucher purchases.

10.7 Online Vouchers are issued in the form of system- generated alpha- numeric codes displayed on screen with an option to print and/ or email to the purchaser or receiver of the Online Voucher.

10.8 Online Vouchers can only be redeemed through the Claire House Lottery webpage.

10.9 Self- excluded individuals are not permitted to redeem Online Voucher codes.

10.10 To redeem an Online Voucher, you will be required to provide your personal information including your date of birth, name & surname, email address, telephone number(s), and address.

10.11 By redeeming an Online Voucher, a player agrees to receive communications regarding their lottery entry/ entries.

10.12 By redeeming an Online Voucher, you agree to be bound by these Lottery Rules as amended from time to time.

11. Suspension of the Lottery

11.1 Claire House may (at its absolute discretion) suspend the Lottery for any period of time. During such period, Claire House shall:

a. Suspend Direct Debit payments from your bank or building society account as soon as reasonably practicable, and;
b. Retain any amounts which were paid prior to such suspension taking effect that have not been used to pay for Chances in previous Draws.

You will be notified of further details regarding the resumption of the lottery or otherwise as soon as reasonably practicable after the date of suspension in writing.

12. Liability

12.1 Claire House shall not be liable to you for any loss or damage suffered by you arising from:

a. Any delays or failures in the postal service or other delivery methods used by Claire House or you from time to time.
b. Any delays or failures in any systems used by Claire House or you to transmit e-mails.
c. Any failure in any software or other systems used by Claire House for the administration of the Lottery.
d. Any delays of failures in the banking system used by Claire House or you.
e. Any refusal by Claire House to accept registration of an individual as a Member or the cancellation of a Member by Claire House.
f. Any failure to enter your Chance into the Draw.
g. Any event beyond the reasonable control of Claire House.

12.2 Claire House shall not be liable to you in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by you in relation to your participation in the Lottery (including loss of the opportunity to enter the Lottery and / or the chance of winning a prize).

13. Self-Exclusion

13.1 Should you feel that you have issues with gambling and wish to be self-excluded from our Lottery please phone our helpline number (0370 300 1200) Mon- Fri 9am- 5pm and request a self-exclusion form.

13.2 There is a minimum period of 6 months self-exclusion and a maximum of 5 years.

13.3 We will not target you with any marketing material during the self-exclusion period and will opt you out of all communications indefinitely on any marketing databases used by ourselves.

13.4 You will need to contact us after your period of self-exclusion to take positive action to re-instate your participation in the Lottery.

13.5 If you need to talk to someone about problem gambling then please contact GambleAware https://www.gambleaware.co.uk.

13.6 GambleAware is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GambleAware can also be contacted on 0808 8020 133 (Freephone).

14. Complaints

14.1 Any complaints relating to the Lottery should be sent in writing to Claire House, giving full details of the complaint and supporting documentation.

14.2 The Promoter’s decisions made pursuant to the Rules shall be final and binding.

14.3 Save where the Rules expressly provide otherwise, the Promoter shall not be obliged to enter into any correspondence.

14.4 Complaints Procedure

All complainants will be offered written acknowledgement of their complaint within 2 working days. This letter or email will detail the complaints process.

If a full written reply can be made within 5 working days, an initial acknowledgement is not required.

The Individual Giving Manager will investigate the complaint.

Once the investigation has been completed, a letter/email/phone call will be issued within 5 working days outlining the findings and the proposed action to be taken.

The findings of the complaint, together with the action to be taken will be documented within the Claire House complaints register.

Alternative Dispute Resolution

If a satisfactory resolution cannot be reached, the matter can be referred to an independent arbiter. Please contact IBAS (Independent Betting Adjudication Service) and direct your complaint here: www.ibas-uk.com

15. Privacy

15.1 Claire House is committed to protecting your privacy. Data that we collect from you is used lawfully in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) and is used for the purpose of processing your purchase of Lottery chances, subsequent entry into the Lottery, and informing you if you have won a prize.

15.2 Claire House will not sell, rent or grant access to any of the personal data we collect about you to any third parties, unless they are specific third parties, employed by us to process the data. As such they will be required to meet certain standards in order to keep the data secure.

15.3 We may be obliged to disclose your personal information if required to do so by law, for example to statutory bodies such as the Gambling Commission or other government bodies.

15.4 Claire House may contact you to verify your age in accordance with the Gambling Commission guidelines.

15.5 For further, detailed information about how Claire House looks after your data, please refer to its Privacy Notice at https://www.clairehouse.org.uk/privacy-notice/.

16. Proper Law and Jurisdiction

16.1 The Laws of England and Wales shall govern the interpretation and/or enforcement of these Rules and Claire House and all entrants hereby submit to the exclusive jurisdiction of the English courts.

17. Contact Address

All correspondence should be sent to the following address:

Claire House LotteryClatterbridge RoadBebingtonWirralCH63 4JD

Emails should be sent to: giving@clairehouse.org.ukTelephone: 0151 343 0883.Website: https://www.clairehouse.org.uk/.